Privacy Policy

Overview

I'm Nic Gallardo, a sole trader operating under ABN 75 346 687 004, based in Perth, Western Australia. I'm committed to handling personal information responsibly and in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This policy covers nicgallardo.com and the services delivered through it. It explains what information I collect, how I use it, who I share it with, and how you can exercise your rights.

Information I Collect

Information you provide directly

• Name and contact details (email, phone number) via the contact form
• Organisation name and project requirements
• Testimonial content, role, company name, and star rating via the testimonial page
• Budget and timeline preferences via the project brief form
• Any other information you include in messages or project discussions

Information collected automatically

• Basic server logs via Netlify (IP address, browser type, pages visited)
• Website analytics via Visitor Tracking (pageviews, traffic sources, session duration, pages visited, device type, approximate location). This service operates in cookie-free mode and does not collect personally identifiable information.

How I Use Your Information

I use your information to:

• Respond to project enquiries (within 48 hours)
• Prepare quotes, proposals, and service agreements
• Deliver the services you've engaged me for
• Send project updates, invoices, and completion materials
• With your explicit consent, feature testimonials on this website
• Comply with Australian tax and legal record-keeping obligations

Third-Party Services & Cross-Border Disclosure

Under APP 8 of the Privacy Act, I'm required to tell you when your personal information is disclosed to overseas recipients. The following services process data submitted through this website:

I take reasonable steps to ensure these providers handle your information consistently with the Australian Privacy Principles, including reviewing their privacy policies and data processing terms.

AI-Assisted Services

• Some deliverables may involve AI-assisted content generation (design iteration, text drafting, image creation)
• I never input raw client personal information (contact lists, employee data, health records) into AI tools
• AI-generated content is reviewed and refined by me before delivery

Full details of my AI practices are available on the AI Usage page.

Data Retention

Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information I hold about you
• Request correction of inaccurate information
• Request deletion of your information (where not required for legal or tax obligations)
• Withdraw consent for testimonial display at any time
• Lodge a complaint about my handling of your information

To exercise any of these rights, contact me at hello@nicgallardo.com. I'll respond within 30 days.

Data Security

I take reasonable steps to protect your information, including:

• All data transmitted via this website is encrypted using HTTPS/TLS
• Local devices are encrypted with FileVault
• Cloud accounts are protected with multi-factor authentication
• Access to personal information is limited to me as the sole operator

No data transmission over the internet is completely secure, but I take every reasonable precaution to protect what you share with me.

Contact & Complaints

If you have questions about this privacy policy or wish to exercise your rights:

If you're not satisfied with my response to a privacy concern, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Cookies & Local Storage

This website does not use cookies for tracking or advertising. A local storage preference is used solely to remember your light/dark theme choice. Website analytics are collected via Visitor Tracking in cookie-free mode, meaning no cookies are placed on your device for analytics purposes. No personally identifiable information is stored in your browser.

Changes to This Policy

I may update this policy from time to time. Changes will be posted on this page with an updated date.