Working Together
Understand. Design. Refine.
My process is ADDIE-adjacent - Analysis, Design, Development, Implementation, Evaluation - but never linear. Real projects loop, overlap, and respond to what you learn along the way. Here's what to expect.
The Process
Four phases to results
Every project follows this proven structure. It keeps things predictable, ensures quality, and makes the whole experience smoother for everyone.
Discovery
We start by understanding the clinical context. I conduct a needs analysis, interview SMEs and stakeholders, and map the compliance frameworks that apply. This phase identifies the real performance gaps - not just the topics someone wants covered.
Design
With understanding comes structure. Curriculum alignment, module sequencing, learning outcomes - the architecture before the build. I create storyboards, write clinical scenarios, and design assessments that test genuine competency, not just recall. You'll review the full learning design before any development begins. Changes here are cheap; changes later are expensive.
Build
This is where the training comes to life. The format follows the learning need - could be interactive Storyline scenarios, Rise microlearning, custom web interactions, video, QRGs, facilitator guides, or a blend of all of them. SCORM packaged for your LMS, tested across devices. You'll see working prototypes throughout.
Refine
SME review cycles, pilot testing with a sample group, and iteration based on real feedback. I don't disappear after deployment. You get documentation, handover training, and support for any teething issues with LMS integration.
Timelines
How long does a project take?
It depends on complexity. Here's what's typical for different project types.
Single Module
2 - 4 weeks
15 - 30 minute interactive compliance or clinical module. Includes needs analysis, storyboard, development, and SME review.
Multi-Module Program
6 - 12 weeks
3 - 6 modules forming a complete training program. Phased delivery with SME checkpoints and pilot testing throughout.
Onboarding Program
4 - 8 weeks
Structured onboarding pathway for new clinical or support staff. Blended learning with self-paced modules and facilitator guides.
Microlearning Series
2 - 4 weeks
Bite-sized modules (3 - 5 minutes each) for just-in-time refreshers. Ideal for compliance updates and procedure changes.
What affects timelines?
SME availability, feedback turnaround, content complexity, and existing content quality all play a role. The discovery phase gives us a realistic picture.
Your Part
What I need from you
The best projects happen when we're both invested. Here's what makes things run smoothly.
A dedicated point of contact
One person who can make decisions, gather feedback, and keep things moving. Design by committee creates delays.
Timely feedback
When I send something for review, getting feedback within 3-5 business days keeps momentum. Delayed feedback delays delivery.
Existing content and assets
Whatever you have - existing training materials, SOPs, clinical guidelines, reference documents. Even if it's messy. It's faster to improve than create from scratch.
Budget transparency
Knowing your budget helps me design a solution that fits. I'd rather right-size a project than discover misalignment later.
Trust in the process
I'll push back on things that won't work. I'll suggest alternatives you haven't considered. That's what you're paying for.
Clear feedback
Specific is better than vague. "The tone feels too formal" helps. "Make it pop" doesn't.
FAQ
Frequently Asked
What industries do you work with?
Healthcare is my primary focus. I work with hospitals, aged care providers, health services, and government health agencies across Australia. I understand clinical workflows, ACQS standards, and the challenges of training distributed workforces. That specialist knowledge means faster projects and better outcomes.
Do you work with small organisations?
Yes. Smaller organisations often need more scalable solutions - templates that can be updated internally, simpler technical setups, or phased approaches that spread investment over time. The discovery phase helps us find the right fit for your capacity.
What tools do you use?
eLearning: Articulate Storyline, Articulate Rise, Camtasia. SCORM/xAPI for LMS integration.
Design: Adobe Creative Suite (Photoshop, Illustrator, InDesign), Figma.
Web: HTML/CSS/JavaScript, Vzy, custom builds where needed.
What if we need changes after delivery?
Minor updates within 30 days of delivery are included. After that, I offer ongoing support packages or can quote individual updates. I also provide source files and training so your team can make simple changes independently.
Do you offer rush projects?
Sometimes, depending on current capacity. Rush projects (significantly compressed timelines) typically carry a 25% premium to account for the schedule disruption. That said, I'd rather discuss whether we can phase delivery or find other solutions first.
How do we get started?
Start with a conversation. Use the contact form or email me directly. Tell me about your challenge - it doesn't need to be a formal brief. We'll have a discovery call where I learn about your needs. If it's a fit, I'll send a proposal with scope, timeline, and investment.
Ready to start?
Let's talk about your project
Tell me what you're working on. A 20-minute conversation is usually enough to map out the right approach.