About
Clinical background.
Design expertise.
I build training and eLearning - mostly in healthcare. Online compliance modules, onboarding programs, scenario-based training. I take subject matter expertise and turn it into structured training that people actually learn from. Could be any format: online, blended, face-to-face, or training artefacts like QRGs and job aids. Published researcher. 2,800+ healthcare professionals trained.
From the clinic to the classroom
Why a clinical background changes everything about how I design training
I started in exercise physiology - rehabilitation, chronic disease management, helping patients recover and change their habits. The work was clinical, evidence-based, and measured by outcomes.
What I loved most wasn't the programs I delivered - it was the teaching. Watching understanding land. Seeing behaviour actually change. I got into instructional design after projects in a previous role kept turning into L&D opportunities. The more I built, the more work followed.
That path led to lead designer on an international healthcare eLearning platform serving 2,800+ clinicians across 45 countries - work that's since resulted in co-author invitations on peer-reviewed research.
The result: I don't need your SMEs to explain how a hospital works. I've been on the clinical floor. I understand the governance, the time pressures, and why generic eLearning fails in healthcare settings.
"Most instructional designers ask for the content. I ask what the staff should do differently on Monday."
What clinical training taught me about instructional design
Working with patients taught me things most instructional designers never learn:
Assess before you prescribe. In clinical work, you don't treat without a diagnosis. I don't build modules without a proper needs analysis - understanding what staff need to do differently and why they're not doing it.
Measure clinical outcomes, not satisfaction scores. "Learner satisfaction 4.5/5" doesn't mean practice changed. I design training that can demonstrate impact: reduced incident rates, improved audit findings, measurable behaviour change.
Behaviour change requires more than information. You can't change clinical practice with a slide deck. It takes scenario-based practice, contextual relevance, and reinforcement over time.
Methodology
How training gets built
I take subject matter expertise and turn it into structured training that people actually learn from. The process is ADDIE-adjacent - Analysis, Design, Development, Implementation, Evaluation - but never linear. Real projects don't work that way.
Analysis
Needs analysis, audience profiling, performance gap mapping. What should staff do differently - and why aren't they?
Design
Curriculum alignment, module sequencing, learning outcomes. The architecture before the build.
Development
Building the thing. Storyline scenarios, Rise modules, custom interactions, video, job aids - whatever the format requires.
Evaluation
Did practice change? Completion data, assessment results, audit findings. Not just satisfaction scores.
The toolbox
Any format the problem needs
The format follows the learning need - not the other way around. Could be a 12-module SCORM program, a single-page QRG, a blended workshop, or a chatbot agent embedded in the learning material.
eLearning Modules
Rise 360, Storyline, SCORM
Scenario-Based Training
Branching, consequence-driven
Onboarding Programs
90-day structured journeys
Microlearning
Bite-sized, mobile-first
Job Aids & QRGs
Quick reference, print-ready
Blended Learning
Online + face-to-face
Workshop Design
Facilitation guides, slides
Learning Agents
AI support embedded in training
Mastery, not shortcuts
I'm drawn to the Japanese approach to craft. The ramen chef who spent years perfecting one dish. The incense maker whose family has refined the same process for generations. Every decision intentional. Nothing unnecessary.
That's the standard I hold my work to. Not "good enough for the brief" - but as good as I can make it with the time and resources available. Continuous refinement. Kaizen.
Everything I know, I learned by solving real problems for real organisations. Clinical practice, peer-reviewed research, and thousands of hours building training that healthcare staff actually complete. Accumulated craft.
Perth, Western Australia
Published Research
Co-author: OA eLearning Program Evaluation
Co-author on a peer-reviewed study evaluating a 12-module eLearning program for healthcare professionals, developed with the OARSI Joint Effort Initiative. Usability, engagement and satisfaction rated good or very good by 84%+ of participants.
Gray B, Kobayashi S, Bowden JL, et al. "Evaluation of the usability of and engagement with an osteoarthritis e-learning program developed for healthcare professionals." Osteoarthritis and Cartilage Open, 8 (2026) 100787.
View publication detailsHealthcare expertise
I understand your world.
Healthcare buyers need an instructional designer who already understands clinical governance, compliance frameworks, and how staff actually work on the floor. That's what a clinical background gives you.
Compliance Frameworks
NSQHS Standards, Strengthened Aged Care Quality Standards, NDIS Practice Standards, WHS, infection prevention and control. I map training directly to the frameworks your organisation is assessed against.
SME Collaboration
I know how to work with time-poor clinicians. Structured knowledge extraction, efficient review cycles, and content that senior clinicians actually trust - because I speak their language.
Evidence-Based Design
Every clinical claim verified against current guidelines. Pre/post assessments built in. Training designed to demonstrate measurable impact on audit findings and clinical outcomes.
Behaviour Change Focus
Knowledge doesn't equal practice change. I design scenario-based learning that bridges the gap between knowing and doing - because hand hygiene eLearning with 95% completion means nothing if practice doesn't change.
The kit I use
Authoring
Design & Media
Process & Standards
Working with me
One specialist, not an agency
You work directly with me throughout. No account managers, no handoffs. I bring in specialist collaborators when the project needs it.
Collaboration Network
For larger projects, I bring in clinical SME reviewers for accuracy verification, accessibility testers for WCAG compliance, and specialist voice/video producers for media assets. You get the depth of a team without the overhead.
Clinical Sign-off Process
Every module goes through structured SME review and clinical accuracy verification before deployment. I manage the review cycle so your clinicians' time is respected.
Professional Coverage
Registered Australian business (ABN 75 346 687 004). References available on request.
Philosophy
How I think
Influenced by Japanese design philosophy. Every decision intentional. Nothing unnecessary.
Kanso - Simplicity
Eliminate the unnecessary. If it doesn't serve a purpose, it doesn't belong. Every element earns its place.
Evidence over opinion
Every design decision has a reason. I research, test, and measure. Not "I thought it looked nice"-defensible choices.
Behaviour, not just attention
Looking good is the minimum. I design for what happens next. Did the person do something different? That's the metric.
Kaizen - Continuous refinement
Good enough isn't. Every project is an opportunity to improve the craft. Always learning, always refining.
Ready to start?
Training project on the horizon?
Tell me about your compliance gap, onboarding challenge, or training project. I'll respond within 48 hours with initial thoughts and next steps.