Complete redesign of aged care compliance training. Transformed 10-year-old PowerPoint decks into an interactive microlearning platform serving 2,400+ healthcare workers.
57.8%
Completion Rate
2,400+
Active Learners
40%
Time Reduction
12
Modules Delivered
Aged Care Provider
6 months
Lead Instructional Designer
The Challenge
The organisation was facing a compliance crisis. Their mandatory training — covering ACQS standards, infection control, medication management, and clinical procedures — had a completion rate hovering around 23%. Staff found the PowerPoint-based courses tedious, irrelevant, and disconnected from their daily work.
With regulatory audits approaching and a workforce of over 2,400 distributed across multiple facilities, something needed to change. Fast.
10-year-old PowerPoint decks with irrelevant scenarios and outdated regulatory references.
Care workers with limited time away from residents couldn't complete lengthy courses.
Staff clicked through without reading, treating it as a tick-box exercise.
L&D had no visibility into what was working or where people struggled.
The Solution
Rather than another overhaul that would collect dust, I designed ATLAS — a modular microlearning platform built around how healthcare workers actually learn. Short modules. Real scenarios. Immediate application.
Each module takes 5-15 minutes. Perfect for completing during shift handovers or quiet moments. No more 90-minute courses that never get finished.
Every module centres on realistic scenarios staff actually encounter. Mrs. Patterson's medication. Mr. Chen's fall risk assessment. Real decisions, real consequences.
Built responsive from day one. Staff complete modules on facility tablets, personal phones, or desktop computers — whatever's available.
Managers see real-time completion rates by facility, role, and individual. At-risk staff get gentle reminders. L&D gets actionable analytics.
The Process
Phase 1
Reviewed existing content, interviewed SMEs and frontline staff, analysed LMS data. Identified critical gaps and compliance requirements.
Phase 2
Mapped all compliance requirements to learning objectives. Designed the modular structure and microlearning approach. Created scenario storyboards.
Phase 3
Built interactive modules in Articulate Storyline. Integrated with existing LMS. Tested across devices and user groups.
Phase 4
Rolled out to pilot facility. Gathered feedback, refined scenarios, optimised navigation. Made accessibility improvements.
Phase 5
Deployed across all facilities with manager training and communication campaign. Established ongoing support and iteration process.
Gallery
The Results
Completion Rate
2.5x improvement in 6 months
Average Completion Time
40% reduction in time to complete
"Finally, training that our staff actually want to complete. The microlearning approach fits perfectly with how our care workers operate. Nic understood our challenges from day one."
Sarah Mitchell
Learning & Development Manager
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Whether you're facing compliance deadlines, low completion rates, or training that nobody takes seriously — I'd love to help.